This is the 2nd part of my notes from the book “Letters from a self-made merchant to his son”. You could read the first part here.
Graham on the art of selling:
A salesman has to talk, but before that he ought to know when to talk.
“A real salesman is one-part talk and nine-parts judgment; and he uses the nine-parts of judgment to tell when to use the one-part of talk.”
Never badmouth competition, never give up your dignity. Yet, be humble enough to sell.
“Never run down your competitor’s brand to them, and never let them run down yours. Don’t get on your knees for business, but don’t hold your nose so high in the air that an order can travel under it without your seeing it. You’ll meet a good many people on the road that you won’t like, but the house needs their business.”
3 steps to making it big in sales.
“First—Send us Orders. Second—More Orders. Third—Big Orders.“