Anything is fine!


Every Sunday, I visit her at a long term care home.

Looking into her eyes, sometimes, it feels like looking into a deep well that leads to nothingness!

That is not how I know her!

I know her as a strong minded single lady who became the 2nd woman Tahsildar in Ooty. As the kind aunt who pampered me a lot – those expensive lunches (for those days) at Shinkows and Spencers in Ooty and outrageously priced toys at Chellarams and Mohans! The warmth of her love and affection above it all!

Or, frustratingly, as the lady who picked battles that didn’t make sense (to me) – like spending all her savings on a 40 year case that went nowhere. There were a lot of things we didn’t see eye to eye on, and quarrelled often for. Yet, we had a strong bonding.

She was always very involved. She gave it all. Once she was in, she was all-in. No half-measures! People were bad or good, things were right or wrong. Black or white, grey didn’t exist.

On November 25th, she was found unconscious and was rushed to hospital. A massive stroke left her motionless on one side of her body and more importantly, robbed her off her emotions.

Those very emotions that I have come to see as my aunt – having largely accepted her flaws as time has passed. I miss those.

It feels strange. She is alive. Yet, I miss her. I miss those emotions – those fights, those warm weekly calls, those arguments on yet another lawyer bill.

The last 3 months have been stressful, but time heals everything. I am now thankful that we had our moments. I don’t pray for anything – I can embrace anything. If she disappears into oblivion never recovering from her state, she will be just fine. I will be too. If she recovers and embraces me with all her being, that is fine too. Things can get bad, painful and sorrowful – that is fine too! Or better, that too, is fine!

Anything is fine. These two months, I have learned to remove expectations. That helps!

At the risk of misinterpretation by someone, I quote my opinion on life.

To pass through this brief life as nature demands. To give it up without complaint.
Like an olive that ripens and falls.
– Marcus Aurelius (Meditations)

The motivation for entrepreneurship


Sitting at my window desk on a rainy day, as I was thinking about why I should be an entrepreneur, I spotted the vegetable vendor who visits our street everyday.

I have been seeing him since 2008.

He sold vegetables to our neighbour and took shelter from rain in their verandah for a while. Our neighbour spoke to him and then disappeared inside. Few minutes later, she came back with a tiffin box wrapped in a cover. I guess she gave him his lunch.

That gesture shows how much she reciprocates the goodwill he has created.

The guy is fairly reasonable, has a pleasant demeanour and is a hard working chap. People in our street depend on him and trust his arrival, even on rainy days.

On a day like today, it is easy for him to stay at home in warmth. That would mean few families have to go out in rain shopping for vegetables or make do with whatever they have at home.

Or he could apply a rain-induced surge pricing model and charge 2x on his vegetables. Profit maximisation by the MBA book. He doesn’t. In the process, he has earned the trust of his customers.

These guys are the real heroes of business who carry the society beyond their weight and get very little credit for it. They give me the inspiration that you can do a good job in any business irrespective of size.

As the rain subsided, he walked away pushing his cart. I came back to my thoughts and the motivations for why I am an entrepreneur.

Profit as a side-effect:

I have to admit that profit is one of the reasons we do business for. There’s nothing wrong about being profit-oriented.

Great businesses have profit as a side-effect of doing something profoundly good, not as a reason for doing business. Of course, keeping costs and cashflow under control is very important. People have to be paid good salaries and expenses have to be met. Or else, the business will soon be history. Profit ensures business continuity and hence, is important. But profit and money alone cannot be motivations for being in business. There have to be stronger reasons.

After spending some time thinking on it, being inspired by various people including the vegetable vendor, here are my reasons.

Pride in performance:

Doing a meaningful job and having pride in your work is very important. Ensuring high quality service, continual improvement, doing the right thing, not taking short cuts,  paying employees good salaries, contributing to the society in a positive manner, etc are worth more than just pure pursuit of profits.

The need to build something of high quality has to be our core motivation.


Our capitalistic society is designed such that people with money have more power. However, money follows the law of diminishing returns above a certain limit. For example, if you think you need 3 crores to live a comfortable life, having 30 crores is not going to improve your life by 10 times.

More than the pursuit of money, I will be optimising my work for autonomy.

To walk to my own beat and to chart my own path. To venture into places my heart takes me without being constrained by the lack of money. For that reason alone, I want money. Having enough money is good because it gives you autonomy to a good extent.

Optimising for autonomy means

  • significant ownership to control the company
  • mostly bootstrapping, but being open to taking selective strategic shareholders when need for money arises without diluting voting power
  • be conscious of where I spend my time

Long term value creation:

I am not talking about valuations here, but good old simple value! Value creation for employees, customers, society and finally, shareholders. It is not about moving fast and breaking things, but about caring for customers and going about business at a speed that is right for you and the business. It is not about bootstrapping or funding, but about taking the right kind of money from the right kind of people (who understand you and your business) with right expectations.

It is not about baiting customers with cash back and discount programs (and later surge-pricing them), it is about serving them well at a mutually beneficial price. It is not about being lazy about your cost structure that you try to pass on to your customer, but about being efficient, frugal and lean so that you can afford to charge lower and still create value for yourself and your company.

It’s not about being focused on value creation itself, but about being focused on the right things and let value be created as a side effect.

It’s a journey and never a destination, and hopefully, I’ll be at it for very long.

Shutter jam

I am a professional photographer.

Strange things are happening around me! I cannot explain it yet.

I think it all started after that particular client meeting on August 5th. The meeting was a disaster!

We met at CCD. The old man wanted a photographer for his daughter’s wedding and had asked for my portfolio.

I would have been fine if he had simply rejected me. He rubbed it in by laughing at my photos. “Enappa idhu? Ondu photo’nu nettagae illaa!”, he pushed the sample album aside with a smirk on his face.  It was the most humiliating moment in my career! He didn’t even pay the coffee bill, I had to.

What a jerk!

As he got into his car, I took my camera out. For some reason, I wanted to take his picture.

I pressed the shutter button. It didn’t work. Damn!

The shutter button had gotten jammed. I took it to the service centre. The technician took it in. He came back after 10 minutes and said he didn’t find anything wrong with the camera. The shutter button worked just fine.

“Really?”, I asked. Continue reading

The last novel

“Which idiot is calling me at 2am?”, he muttered annoyingly as the phone rang, piercing the silence of the night.


“Listen to me carefully, Simon. Don’t waste time trying to understand whats happening now. There’s been a murder… your best friend Vishal is dead. Dress up immediately. Go to 14th cross and locate a brown coloured Maruti Omni. They are running away. Go now… gooooo”

“Whhh, whoo is this!?”

Dead tone. The person on the other side hung up.

He called Vishal immediately.

“The number you are trying to reach is switched off”, an automated voice answered.

“Smitha, Smithaaa, get up! Get up!”, he nervously shouted.

“What is it? Another emergency case?”, Smitha woke up annoyed by her husbands sudden action. “It’s time you quit your police job!”.

“No, this is serious. Someone called me and said Vishal is dead. His phone is switched off too. I need to go and check.”

“Ah.. that guy! Might be a prank of his. Or another attempt to create content for another novel that no one wants!!”

“Smithaa, don’t waste my time. There was something strange about that voice. It didn’t sound like a prank call. Oh, Smithaa, there’s no time. I am leaving now.” Continue reading

The ethics of money and business

Ever since 2005, I have really enjoyed studying businesses and have kept my money mostly in publicly listed stocks and since 2011, been interested in building one myself. At the same time, I love and seek inspiration from nature.

I’ve had trouble keeping them together because capitalism and its main cogs – business and finance, seem to be largely working against nature. I find it disturbing and hard to balance.

Several years ago, I owned ITC shares – a friend questioned how I could make money from smoking and tree-chopping (paper). I got out (though my reasons are ambiguous at best).

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4 years hence

It’s been exactly 4 years since I quit from my last job. This morning, kept pondering over the years gone by.

4 years is a long time. I’ve had my share of ups and downs. Here’s a short long note on how things have been so far.

The 1st Tapprs office, Basavangudi

My idea behind quitting the job was to explore an entrepreneurial opportunity. To see if I had it in me to be an entrepreneur, if I could learn the ropes, if I could build a business, make it sustainable and possibly scale it up.

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Never play the Russian roulette

Charlie Munger often says, “tell me where I’m going to die, so I will never go there”. Avoidance of terminal risk is of great importance to him (and to Warren Buffett).

That is a very important thing to follow in life.

A Russian roulette is one game that is simply not worth playing at any price, even though the odds are in your favor. (There is a 5/6th chance that you will survive and there is a 1/6th chance that you’ll get the bullet, if the chamber is reset every time.)

Source: Wikipedia
Image Source / credit: Wikipedia

Any game that can get you killed is just not worth it! Even if there is a good chance that you might survive and win a hefty prize.

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True financial freedom

A friend and I were discussing money and financial freedom, amongst other things in life.

“How much is enough money to be financially free? How do you decide?” I asked my friend.

Is it a fixed number? The ability to not work for money and have enough of it to pay all your bills through your lifetime? Is it 30 times your annual expense? 50 times? Having a good part of it in inflation beating investments? Or having a business that has good free cashflow and longevity?

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Bootstrapped & being incremental

After I quit my job in 2011 (March), I had little idea about what to do next. I thought I will experiment a bit and see whats in store for me.

I knew I was done with working for someone and wanted to see if I had any capability in building a business – any business, size or industry didn’t matter much.

Things were hazy. I had several half-baked ideas. Tapprs is one that worked out okay.


Tapprs was never really my primary idea – since it is capital intensive, I kept resisting it. But all my other ideas failed to gain traction and I kept getting deeper into Tapprs and it started doing significant revenues. Natural course took over, esp after some inspiration by CEO Roger Cicala.

At Tapprs, things weren’t based on rocket-science. We simply paid attention to:

  1. taking care of customer well
  2. being fair and honest with employees and other stake holders
  3. putting business interests ahead of personal interest
  4. not taking short-cuts
  5. being fanatic about processes, systems, inventory & money management

That shows on the dashboard below, at least a bit.


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